Placing an order online
Simply follow the step-by-step online Purchasing procedure. When you have placed your order we will quickly send you an e-mail to confirm receipt and organise the speedy delivery of your goods.
SAFE SECURE TRADING: is an issue taken very seriously at Bodywise. That’s why we trade using only the highest levels of credit card security over a secure network. All details are confidential while input on the Internet and then sent to us using secure data encryption software. This means that all data input on our site is coded and can only be decoded by us.
PAYMENT: can be made using any Visa or Mastercard credit card or by Switch /Solo or Delta debit card. If your delivery address is outside the UK payment can only be taken by credit card.
Prices
Prices include VAT. VAT will be charged at current rate for orders placed within the countries of the EU (European Union), and also paid for from within the EU.
We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.
Payment
You can pay by any, Visa or MasterCard credit card or by Switch or Delta debit card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.
Delivery
We can deliver goods to destinations within and outside the UK.
We aim to deliver goods to destinations in the UK within 2-3 days but please allow up to 7 days in most circumstances. For international orders please allow up to 10 working days.
We will make every effort to deliver within these timescales but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the time stated, please contact us by telephone or email. We will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.
Returns
What is Bodywise Ltd’s returns policy?
We hope that you love our products as much as we do. The team here at Bodywise is 100% committed to providing you with the perfect Bodywise experience, so your total satisfaction with our product and the services we offer is our only goal. We are so supremely confident that we will deliver on Quality and product performance every time, we operate a ‘no quibble’ returns policy on our range to customers who purchase directly from our websites at www.liquidsilk.com, www.bodywise.biz or by telephone via our Customer Service desk on +44 (0)1983 248888.
We will be happy to reimburse your purchase costs (including 2nd Class postage to return the product) or exchange the items you are not satisfied with – just contact our Customer Service desk or email us at sales@bodywise.biz to receive explicit disposal instructions. All we ask is that you return the goods promptly and complete a short customer survey to help us identify your issue and track it through to a successful resolution. In all cases, as part of our end-to-end commitment to Quality and your ‘Bodywise’ shopping experience, you will receive notification of our findings.
Regrettably, we cannot offer refunds or exchange complete assembly items for purchases not made directly from us because we need to collect environmental and storage conditions data at the site from which the product was purchased. However, we will gladly replace defective dispensing system components, free of charge, irrespective of where you purchased our product.
How do I return a product bought directly from Bodywise Ltd?
Please contact our friendly Customer Service staff on +44 (0)1983 248888. We will be happy to assist you further.
How do I return a product not purchased directly from Bodywise Ltd?
Bodywise cannot accept liability to refund customers whose goods were not purchased directly from us. Products purchased in-store or from a non-Bodywise website should be returned to where the product was purchased in accordance with the Terms of Conditions agreed with the vendor. Your statutory rights shall remain unaffected.
If I’m an retailer, how do I return goods, which customers have returned to me?
Bodywise only accepts liability to refund customers for goods purchased directly from us. Simply complete the on-line customer survey report detailing the circumstances leading to the return of the goods AND the environmental and storage conditions at your site.
Each submission will be considered on a case-by-case basis. Bodywise accepts liability for all attributable failures resulting in products failing to meet expected Quality or performance criteria, where attributable failures are defined as those failures caused by defective materials or substandard Quality controls during the manufacturing process. Retailers will be offered a full refund (including 2nd Class postage for individual items) or exchange of the returned goods. For multiple or bulk returns, the means by which the defective items are to be returned must be agreed with Bodywise logistical staff prior to dispatch. Simply contact our friendly Customer Service staff on +44 (0)1983 248888 and we will be happy to assist you further. In all cases, agents will be required to complete a short Customer Survey detailing the nature of the failure and conditions in which the product is stored on site.
How do I cancel my order?
You have the right to cancel your order up to 14 working days after you receive the product providing the tamperproof seal remains unbroken – simply contact our Customer Service department who will advise you of the next step and provide you with the return address for your unwanted goods. You may also cancel your order at any time prior to the order being processed. In the event that your order has been processed and dispatched, transportation costs are non-refundable. However, if your order has not been dispatched, you will be entitled to a full refund.
Please note that Bodywise is a ‘lean’ organisation and will usually process and dispatch your order on the same day it is received. Please call our helpful Customer Service staff on +44 (0)1983 248888 or email us at sales@bodywise.biz citing your name, address and order reference number.
Our responsibility
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an “as is” and “as available” basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
General
We may change or withdraw any part of our website, or may to refuse you access to the website at any time if we consider it necessary.
These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
Privacy Policy
What information do we collect?
When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.